|Excess Baggage Group, based in Hayes|
is now the private arm of left luggage
and lost property at UK stations
I'm, meanwhile, taking my own photo of how much it would have cost me to leave my bag for a morning in Leeds. Customer services, only responsible for Northern Trains, quite rightly say I am wrong when I ask to complain about being misled at Hebden Bridge Station. Are there left luggage lockers, I asked? Yes. The customer services woman says, well he was right. There are. But I can't afford them, I reply. But he didn't mislead you, she says. And she doesn't have any complaints forms anyway. So who do I complain to about the cost? Network Rail is responsible for the station. She won't let my mistake drop. The information I was given was correct, she says again. We've moved on I say. She's still insisting as I leave. There's no-one else in customer services. What, after all, do they do if they don't even have a complaints form? There's plenty who do pay it, she adds.
At the Network Rail office they don't take complaints of any kind in person. I have to go online. They have no idea why Left Luggage has been privatised. It's all about making money now. My shoulder is aching.
But the guy at Excess Baggage is local and remembers the lockers, as I do mine in Brighton. Lockers big and small with varying charges and keys with a hefty plastic knob on so you couldn't lose them.
So why did they get rid of them, I ask? I was sure I knew the answer. It would be the same as the one I was given earlier at the art gallery where I turned up with my bag - having lugged it all the way from the station - and asked for the cloakroom. And same as the one I was given when I went to the tourist office to complain about a lack of cloakroom. I was sure the answer would be terrorism.
|Scala Napoletana by Joseph Beuys, 1985|
Rudeness is something else. There is confusion about rudeness and complaining nowadays. When I open my mouth to ask a question, hackles often rise. It's quite primitive and very obvious. An identikit image of rudeness tends to be old and female. It has embossed on its forehead: I HAVE ENDURED 60+ YEARS OF DOING THE RIGHT THING AND LOOK WHERE IT GOT ME.
So I think people in authority sense this person has nothing to lose when she asks to speak to the manager she can see hiding in the back office with his feet up. Is it any surprise she speaks her mind? She has been redefined as trouble.
Well, that's me, actually. I am given some plain paper to handwrite my complaint on and I leave it with my email address. Do you understand why I'm cross, I ask? Some of the tension diffused, the manager does. But he can't help himself, you'll have a reply within 15 days, he says. We both know the reply will be meaningless, a waste of time. The word terrorism sits between us like a returned loaf of bread with a dead frog in it.
|Robert Tait Mackenzie's|
Four Masks of Facial
Expressions: Violent Effort,
The manager of the art gallery, who's hanging around reception for some reason, does use the word and in a managerial way, his chin jutting out and his eyes fixed on me, challenges me with his body to consider the absence of a cloakroom as unreasonable.
My bag over my shoulder, people with dripping coats or shopping, up against terrorists....who would be so unreasonable as to complain about the absence of a cloakroom?The Brighton lockers, now erased by lines of smiling old people being busy and not complaining, went when the IRA blew up the Grand Hotel. The postbox and rubbish bins went at the same time.
The Leeds lockers, the man at Excess Baggage informs me, went when kids put fireworks in them. But terrorism was the excuse, he says. We have a scanner here, you see, he says. For the luggage.
My decision to take a few hours in Leeds on my way home from Hebden Bridge is because there's an exhibition of work by Joseph Beuys.
But I am defeated. I'll just lug my bag around the gallery. In the first room of his work, there's a very kind invigilator, who's heard some of the discussion at reception. She comes up to me. You can put your stuff in the corner, love, and I'll keep an eye on it, she says. She's kind and concerned. I feel as if I can fly around the felt, the sledge, the tins and the floorpaint, light as a feather.
Then into the next room where Scala Napoletana is installed, and the long ladder is projected onto the back wall, in shadow. The invigilator sitting with the ladder and great heavy weights has gloves on and is well wrapped up. It's cold. I dump my bags to take a photo and look around. I sense he's nervous about me not being with my bags and he says, watch your bags, people come in and steal them. They can have them - I tell him about what left luggage costs and he reckons it's the same as all day parking.
Briefly I see my little bag in the space a 4x4 would take up and wonder how it became so dangerous and so expensive.
There are lockers next door, he tells me. I am not sure I've heard right. Is this Beuys speaking? Is this man his channel? The revolution is in us! The social order is overturned! There are lockers....
And indeed there are and I am allowed to use them. They are free. They are made of oak and each key has a number on, a small coloured tag. I have number 13. Next to the bank of wooden lockers is a coat rack, with coats on it as I remember from the past.
And now I am a smiling old woman, looking at all the galleries have on show - Henry Moore, Barbara Hepworth, Jacob Epstein, Paula Rego. I am happily the shadow of the ladder on the wall and I am glad of the kindness of gallery attendants, who live with these artists and because of that, are able to resist and be human.
....Added value quote on Beuys by Allan Antliff, provided by Jane Fordham, my artist collaborator: "That December, Beuys and fifty students demonstrated how direct action could work by sweeping paths through a small public forest in the city of Dusseldorf that was threatened by the planned expansion of a tennis club," writes Antliff.
"They marked the trees that were to be cut down, exposing just how devastating the destruction would be. Beuys issued a call to 'Overcome the dictatorship of the parties, save the forest!' and distributed a poster announcing 'Let the rich beware, we will not yield. Universal well-being is advancing."